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Gillis Software & Development, LLC’s eService Center is
a portal designed to provide more effective and efficient service to our registered clientele.
eService enables our clients to monitor every aspect of a service request, from placing a request to monitoring their
service history.
eService Advantages -
Placing Service Calls:
- 24x7 access.
- No waiting on hold for a customer service representative.
- Guaranteed 30 minute response time (8:00am – 5:00pm) for ETA of an engineer.
- Cut and paste extensive text directly into our system.
- Multiple customers in one company can have access to eService.
Open Service Calls:
- Update service calls at anytime.
- Inserting additional information about issues on equipment.
- View added updates from the engineer or dispatcher.
- Canceling service calls at anytime
History of Service Calls:
- Accessing the number of calls by serial number or pieces of equipment.
- View of labor spent on repair and parts.
- Time it took to have an engineer at your site.
- What engineer was at the call.
- Warranty information; when it started, ends, and what is included.
- Client contact who placed the service call.
- Compare block of time report with service history.
Administrative Support:
- Request support and ask questions that you may have concerning equipment, invoices, and service contracts.
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